Technical support operators registered on the official website of the bookmaker’s office provide round-the-clock advice on issues and questions that arise. Support specialists answer players in Russian.

The registered user can contact the operators of the service by:

  1. Hot line telephone number.
  2. A request by e-mail.
  3. Live chat directly on the bookmaker’s portal.

All the information the users need about the bookmaker’s office can be found in the “Contacts” section. There is a separate button “Ask a question” which can be found at the bottom right of each page of the official website to launch online chat.

Our support managers are available 24 hours a day to answer such questions:


Is it safe to use online bookmaker services?

Yes, using the services of Betwinner betting company, is completely safe for users. The company operates under license from the government of Curacao. The safety of personal information of bettors’ clients and their payment data is ensured by the use of SSL-certificates in operation of the portal, which guarantees protection of clients’ personal information from fraudulent actions of third parties.

How to create a gaming account for a new user in Bet Winner? 

A betting enthusiast must go to the official website of BetWiner bookmaker and click on the “Registration” button at the top of the main page of the online portal.  Only those users who have reached the age of majority are allowed to register. There are four ways to create a personal gambling account – in 1 click, with a mobile phone number, with a valid email address and with social media accounts. 

In the application form, you have to provide true personal information by filling in all the available fields. Next, the new customer must click the “Register” button. After registration personal account must be activated. The activation method depends on the selected registration method. After the registration, the provided personal details shall be verified by providing copies of supporting documents to the bookmaker’s security service.

What is a Betwinner promo code and how do I obtain one?

Betwinner promo code is a unique alphanumeric combination of characters that allows you to activate the process of receiving a bonus reward.It is entered in a special field in the user’s personal cabinet. Promo codes can be found in the Promo section of the bookmaker’s website. They can be obtained by exchanging the accumulated loyalty points. Additionally, bonus codes can be found on thematic forums, as well as received from the administration of the bookmaker’s office by e-mail. A player may receive a free betting promo code as a birthday present.

How to withdraw money from betting account at Betwinner?

Betwinner betting company is an international service that operates under a Curacao license. During registration, the bookmaker’s customer can determine one of the available currencies, which will be used during depositing and withdrawals.

Withdrawals on the website and mobile apps can be made via plastic cards, popular payment system accounts, e-wallets and cryptocurrencies. To withdraw the winnings, the player must log in to the gaming account. Then the user should go to the “Withdrawals” tab and select the withdrawal method. After that the amount of money is specified. After specifying the amount of money the player needs to click on the “Request” button. After the request is processed by the financial department of the company, the money will come to the personal account of the player.

How to bet at Betwinner from a smartphone or tablet?

The mobile version of Betwinner is designed for placing bets and managing your betting account in the browser of your smartphone or tablet. You can access the adapted Betswinner’s website in any browser on your mobile device. Links to the main sections are hidden by default in a pop-up menu, which opens after clicking on the three-bar button. Registered customers of the betting company can immediately log in to their personal cabinet and start playing. The mobile version of Betwinner offers the same betting market as the fixed site of the betting company. To create a betting slip, you need to open the “Line” or “Live” section. Then select one or more outcomes by clicking on their odds. Selected markets will be automatically sent to the slip. It remains to select the type of bet, specify the amount and confirm the bet.

By registering with you agree to be bound by our terms and conditions automatically.